PRIVACY POLICY

 

At FRAME Health (“FRAME,” “we,” “us,” “our”), your privacy matters. This Privacy Policy explains how we collect, use, and safeguard your information when you use our website and services.

1. Information We Collect

We may collect the following types of information:

  • Personal Information you provide when creating an account or booking services (such as name, date of birth, address, phone number, email).

  • Health Information required to provide medical care (labs, health history, prescriptions).

  • Payment Information for billing and subscription management.

  • Technical Information collected automatically (IP address, browser type, cookies, device data).

2. How We Use Your Information

We use your information to:

  • Deliver medical services through licensed physicians.

  • Process payments and manage subscriptions.

  • Communicate with you about appointments, labs, and treatment updates.

  • Maintain compliance with medical, legal, and regulatory requirements.

  • Improve our website and services.

We will never sell your information to third parties.

3. How We Share Your Information

We only share information when necessary to provide services:

  • With licensed physicians and pharmacies involved in your care.

  • With labs performing diagnostic testing.

  • With trusted service providers who support operations (billing, IT, secure hosting).

  • As required by law or to protect patient safety.

All information is stored on a HIPAA-secured EMR server. All third parties are required to safeguard your data in compliance with HIPAA and state regulations.

4. Security

We use administrative, technical, and physical safeguards to protect your information. While no system is completely secure, FRAME follows industry standards to reduce the risk of unauthorized access, use, or disclosure.

5. Your Choices

  • You may update or correct your account information at any time by contacting us.

  • You may opt out of non-essential communications (such as marketing emails) but will continue to receive messages about your care.

  • You may request a copy of your medical records or ask us to delete non-essential data.

6. Children’s Privacy

Our services are intended for adults 18 and older. We do not knowingly collect or store information from children under 18.

7. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted here with a revised effective date.

8. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, contact us at:

FRAME Health

Email: info@framemedicine.com.

Telemedicine Disclosure

Effective Date: [Insert Date]

FRAME Health (“FRAME,” “we,” “us,” “our”) provides medical services through telemedicine. By using our services, you acknowledge and agree to the following:

1. Nature of Telemedicine

  • Telemedicine uses electronic communications to enable health care providers to evaluate, diagnose, and treat patients remotely.

  • Providers may rely on patient-reported information, medical history, and lab results when forming medical opinions.

2. Risks and Limitations

  • Telemedicine is not a substitute for in-person evaluation in every situation.

  • There may be limitations due to the inability to conduct a full physical examination.

  • Technical failures (e.g., dropped calls, poor internet) may interrupt care.

  • Providers may determine you are not a candidate for treatment through FRAME and recommend in-person care or alternative services.

3. Patient Responsibilities

  • You agree to provide accurate and complete information about your medical history, current medications, and lifestyle factors.

  • You agree to complete required labs and follow provider instructions for safe care.

  • You understand that treatment decisions are based on the accuracy of the information you provide.

4. Privacy and Security

  • All information shared during telemedicine visits is confidential and stored in a HIPAA-secured EMR system.

  • FRAME complies with all federal and state telehealth regulations to protect your privacy.

5. Emergencies

  • FRAME does not provide emergency medical services.

  • If you experience a medical emergency, call 911 or go to the nearest emergency department immediately.

6. Consent

By engaging with FRAME’s telemedicine services, you confirm that:

  • You have read and understand this disclosure.

  • You consent to receive care via telemedicine.

  • You understand you may withdraw consent and discontinue services at any time.

FRAME Health

Email: info@framemedicine.com